Frequently Asked Questions

Does ALSH offer any vegan, gluten-free, or sugar-free cakes?

At this time we do not offer any vegan, gluten-free, or sugar-free cakes.

Why we do not ship gluten free or vegan cakes online?

Just as we have done for all of our cakes, we hired the University of Georgia Department of Food Science and Technology to perform ambient and frozen shelf life studies on our vegan and gluten free cakes. Unlike our other cakes, the studies showed that these cakes maintain their quality for a week. Considering that shipping usually takes 2 – 3 days and not knowing if our customers will eat our cakes immediately or wait for a few days, we decided to only offer these cakes locally.

 

If I have a nut-allergy, should I eat ALSH cakes

A Little Slice of Heaven is not a nut-free bakery. We advise customers with severe nut allergies to refrain from eating our products.

What are A Little Slice of Heaven's shipping rules + policies?

Every item on A Little Slice of Heaven is either handcrafted when you order or produced in limited quantities, so in some instances, same day shipping is not available. A Little Slice of Heaven and our team of partners take enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and delays once the package is in the hands of FedEx, Ups or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

A Little Slice of Heaven is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and having it arrive early. A majority of our products can be frozen upon arrival to preserve freshness. In some instances due to weather or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

A Little Slice of Heaven is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, FedEx requires one business day to process the change, which may delay the package. A Little Slice of Heaven is not responsible for delays in transit caused by address modification.

There are no returns or cancellations allowed on any orders once it has shipped.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.

What is your Return Policy?

All items are final sale. If an item arrives damaged or spoiled, our Customer Service team will work with you to determine an appropriate solution. Please reach out to our team at info@alshstore.com to resolve the issue.

My item(s) arrived damaged. What do I do?

Contact our customer care team by sending an email to info@alshstore.com. Please include your order number, the name of the product and tell us about the damage or defect.

We understand that sometimes items get damaged and will work to resolve the situation quickly.